Home Business Govt to satisfy cab aggregators on Tuesday amid rise in shopper complaints

Govt to satisfy cab aggregators on Tuesday amid rise in shopper complaints

Govt to satisfy cab aggregators on Tuesday amid rise in shopper complaints

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NEW DELHI: The federal government has known as a gathering of cab aggregators like Ola and Uber on Tuesday to debate their insurance policies associated to fare calculation, surge pricing, journey cancellations and measures taken by them for information safety of consumers, shopper affairs secretary Rohit Kumar Singh mentioned on Monday.
The assembly has been known as amid rise in shopper complaints of alleged unfair commerce practices by these platforms, together with journey cancellation coverage as drivers pressure prospects to cancel journeys after accepting bookings, which leads to prospects paying cancellation penalties.
“We have now sought data from cab aggregators how they deal with cancellation expenses and surge pricing and the way they calculate fare,” Singh mentioned whereas talking on the sidelines of an occasion organised by the ministry.
He additional mentioned,”We have now requested why the fees to go from level A to level B are totally different for 2 totally different folks.”
The ministry would additionally wish to know whether or not these journey hailing apps have taken satisfactory measures to safeguard shopper information on their platforms.
“We have now requested for data. We are going to focus on with them and based mostly on the result we’ll take additional motion,” the secretary mentioned.
Final week, Central Consumer Protection Authority (CCPA) chief commissioner Nidhi Khare mentioned, “We have now acquired a number of complaints from shoppers relating to the cancellation and pricing coverage of cab aggregators. The variety of complaints may be very excessive and due to this fact we now have known as the cab aggregators for clarification of their insurance policies.”
Citing just a few examples, Khare mentioned the regulator has acquired many complaints of alleged unfair commerce practices, together with cab drivers forcing shoppers to cancel a visit and bear a penalty because the drivers don’t need to settle for the journey for no matter cause.
Khare additional mentioned present shoppers are being charged excessive charges for a journey, whereas new customers are lured with decrease expenses for a similar distance.
“It seems that cab aggregators are utilizing algorithms to lure new prospects, placing previous prospects at drawback. That is an unfair apply,” she added.
In opposition to this backdrop, Khare mentioned the regulator wish to perceive their algorithms and different insurance policies adopted for working as cab aggregators within the nation.

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